FAQ

How long does a swap take to complete?

This can vary depending on the blockchains involved or order type:

⚡ Regular Mode - 1-12 minutes

🥷 Privacy Mode - 3-15 minutes

🌱 Seed Wallets Mode - 5-30 minutes

What happens if I send more/less than the order amount?

• Too much: The swap will process at the higher amount instead of what the order was created for.

• Too little: The swap will process at the lower amount instead of what the order was created for.

What are the minimum/maximum swap amounts?

• Minimums vary by token and network, but typically range from $3-50 USD equivalent.

• We recommend not exceeding ~$25,000/ swap

Important: Contact support with your order ID for specific details about swaps.

Important: Contact support with your order ID for specific details about swaps.

Can I cancel a swap?

Once funds are sent, a swap cannot be cancelled. However, if funds haven't been sent yet, you can cancel anytime using the Cancel button.

You can also just let the order expire.

It has been a long time, and my swap is still processing?

If your order has exceeded the times listed above, please contact our support inside our telegram channel.

What are your fees?

AnySwap's fees range from 0.18% to 0.5% per swap. We guarantee the lowest possible fee by comparing rates across multiple exchanges.

Why are fees different for each swap?

Fees vary based on:

• Selected networks

• Available Exchanges

• Exchange rates

Is there a network fee?

Yes, network (gas) fees are separate from AnySwap fees and are charged by the blockchain networks themselves. These are included in the total amount you see before confirming your swap.

How do you guarantee best rates?

Our aggregator technology automatically compares rates across multiple instant exchanges in real-time, selecting the best available rate for your specific swap.

Fee Table

⚡ Regular Mode - 0.18-0.45%

🥷 Privacy Mode - 0.36-0.9%

🌱 Seed Mode - 0.36-0.9%

Privacy and Seed mode orders require multiple swaps, therefor the fee is doubled.

Are my funds safe?

AnySwap is non-custodial, meaning we never hold your funds. Trades happen directly between blockchains through smart contracts. We don't store private keys or have access to your wallets.

Do you store any user data?

We store minimal data required for functionality:

• Telegram user ID

• Order history

• Referral information

You can request that we delete the minimal data we store by contacting support

Privacy First: No KYC or personal information is collected